Welcome to Rosavine, operated by Urbanfizz Technologies. We are committed to providing a seamless and enjoyable shopping experience. In this document, “we,” “our,” and “us” refer to Urbanfizz Technologies, while “you,” “your,” and “users” refer to our valued customers. This Shipping and Delivery Policy explains the terms and conditions related to the shipment of products purchased through our platform. By placing an order, you agree to these terms.
A clear shipping policy helps build trust with our customers and ensures that expectations regarding delivery are understood from the start.
We currently deliver to all pin codes across India. At this time, we do not provide international shipping.
Focusing on domestic delivery allows us to maintain faster, more reliable shipping times and ensure your orders reach you safely.
Orders are usually processed within 1-2 business days, excluding weekends and public holidays, from the date of order confirmation. Once your order is processed, you will receive a confirmation email with all the relevant details.
Efficient processing ensures that your products are prepared for shipment promptly, reducing delays and helping you receive your order as quickly as possible.
Our standard shipping typically takes between 3-8 business days, depending on your location and courier partner. We strive to ensure that your products reach you in a timely manner.
Delivery times may vary during peak seasons or due to unforeseen circumstances, but we continuously monitor shipments to provide the best possible service.
If a delivery attempt fails due to an incorrect address, recipient unavailability, or refusal to accept the order, the package will be returned to our warehouse. Customers can request a re-delivery.
Providing accurate address details and being available during delivery helps avoid delays and ensures a smooth delivery experience for all customers.
If your order arrives damaged, please contact our customer support team within 48 hours of receiving the package and provide photographic evidence.
For shipments lost in transit, we will coordinate with the courier partner to verify the issue and provide either a replacement or refund as appropriate. Prompt reporting ensures faster resolution and customer satisfaction.
For any questions regarding shipping and delivery, please contact us at: urbanfizztechnologies@gmail.com.
We are committed to addressing all shipping-related queries promptly and providing guidance to ensure your orders reach you safely and efficiently.
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